Last updated: 24 May 2018
SegBay Software ("SegBay Software", "we", "our" and/or "us") provides a number of products and services ("services") that lots of people use personally and for their businesses on a daily basis. Our services include:
When you use our services, we collect and use certain types of information to help us deliver the services. We understand that you are trusting us with your information, which is why we work hard to protect that information and put you in control.
Depending on how you use our services and how you manage your privacy controls, we collect certain types of information to efficiently deliver our services. For example, you can set your browser to allow our services to remember you when you first sign in to the services so that you are not required to sign in again until a certain time or before you sign out completely. Like most websites, we collect and store information on your device in order to make this happen.
Most of our services have non-restricted access - for example, you can browse our websites and use almost all of our mobile apps on your device without giving us your personal information, although you can choose to provide us with information such as your email address if you want to be notified about updates to our services.
When you create an account with us, for example to use our cloud-based solutions, you provide us with your personal information including your name, company name, email address, and a password. You can also choose to add other non-mandatory information such as your phone numbers (including cell/mobile), mailing address, or profile photograph to your account.
In some cases, we also collect the content that you create, receive, upload, or make available through our services. For example, our Asset Manager (Cloud) apps allow you to build your content by adding records and uploading images to our servers so that you can access the same content anywhere, on any of your compatible devices.
When you access our services, we automatically collect and store anonymous information for service operation, troubleshooting, quality assurance, and security purposes.
Depending on how you interact with our services, the information we collect may include your Internet protocol (IP) address (from which location information such as country, region, and city may be derived), the device model and operating system (type and version), the browser type and version, the date and time of access, the referral URL of your request, and a string of characters used to uniquely identify your broswer or our app that you install on your device.
We use a variety of technologies to collect and store information, including the following:
We collect and store information on your mobile device using the available application data cache options for that device. In some cases, this may include your personal information such as the name and email address on your account with us, and most of the content you create and receive when using our services. For example, when you use the mobile application of our cloud-based solutions, we store your information and content on your device in order to improve your experience (for instance, your content can load faster and without Internet connection) and to enhance the overall quality and performance of our services that you use. However, all cached data is deleted once you sign out of your account or uninstall the application from the mobile device.
We use the information that you give us and that from your use of our services in the following ways:
Using your information enables us to deliver our services while satisfying our legal contractual obligation, for example, to invoice your account for your subscription, or to use the IP address assigned to your device to send a data request that you make to our servers back to you.
We use information from your use of our services to detect and fix errors and to help you with troubleshooting any issues that you report to us more quickly. Using these types of your information also allows us to make improvements to our services, for example, various people use different browsers to access our websites and web apps. With this information, we test our sites and apps on more browsers and fix any problems that we find for all users.
We use your personal information, such as your name and email address, to communicate with you about the services you have purchased or subscribed to, for example to inform you of service updates or improvements, or to notify you about your subscription payments. We may also interact with you directly for other purposes in which you have shown an interest, for example, by contacting us, making an enquiry, or sending us your feedback or suggestions. Where you have given your explicit consent, we may also send you marketing emails.
We use information collected from performance measurement tools such as Google Analytics that our services integrate with to understand how our services are used by, for example, analysing such data as visits to our websites and apps. Collecting data this way under legitimate interests is reasonably expected as part of the day to day running of our business.
We use your information to display personalised content to you according to your preferences, for example showing certain information in your preferred currency or timezone.
We show ads in some of our services mostly delivered by Google Ads. Depending on your ad settings, Google Ads may display personalised ads to you based on your interests. Visit Google Ads privacy notice page for more information on how to control your ads settings.
We use your information to protect against fraud and automated abuse, and to detect, prevent, and diagnose potential security breaches.
When you are signed in to your account with us, you can manage your information in the following ways:
Browse to your account settings to review and update your personal information, such as your name, email address, password, and phone number. Where applicable, you can also manage your company details, including company name, address, and phone numbers.
Also, go to your account settings to manage your account preferences including opting in or out of receiving marketing communications from us. You can also use the relevant opt-out link provided in any marketing email that you receive from us.
Whether or not you are signed in or if you do not have an account with us, you can manage information collected and stored with your browser or device in the following ways:
Opt in or out of our newsletter programme. You can also use the relevant opt-out link provided in any newsletter email we send to you.
Control your Google Ads Settings for advertisements on our websites and apps, and other sites. You may need to sign in to your Google account.
You can set your individual browsers to disable all cookies, including cookies associated with our services. You will not be able to use certain features of our services if you block all cookies.
You can also use your device settings to manage your data created with our apps. For example, Android provides a clear data function for installed apps, which you can use to remove our apps' data and cache from your device. Remember to back up your data elsewhere before using functions such as this.
Where you create, upload, and receive content using our services, we provide in-service facilities that you can use to export a copy of that content to a backup file of the relevant services or to a file for a service that you use outside of SegBay Software.
If you need to remove or delete your content from our services, access the services that you use normally and delete the content using the facilities provided.
As we try to prevent accounts from being deleted in error or accidentally, you need to send us your account removal request using the contact form on this website or within your account.
You can delete some of your information, such as the content you create, upload, or receive while using our services, at any time that suits you. We also remove some of your information automatically, for example, data you create during a trial period of a service for which you do not upgrade after your trial ends.
Your data on our servers is frequently backed up to provide more protection in case there is a need to recover from potential disasters. Your data can remain in our backup storage for up to 5 days after it is removed from our active systems.
We retain some of your data on our active systems for up to 30 days after you complete a trial period without upgrading your account so that you can continue from where you last stopped should you upgrade within the grace period.
We may be obliged to keep certain information for longer periods of time for the following legal or legitimate business reasons:
We provide security measures to protect you and SegBay Software from unauthorised access, disclosure, or manipulation of information in our care, including:
We also encourage you to observe measures on your part in order to ensure further security of your information. We recommend the following:
Unless otherwise indicated, our services are not intended for use by, or targeted towards, children under the age of 13. We do not knowingly collect personal information from anyone below this age. Information of such persons will be removed from our systems as soon as we are aware it.
If the facilities we provide are not sufficient to view and manage your personal information, you can request to access, update, or correct the information. You also have the right to object to the processing of your personal information on grounds associated with your specific situation, if the information is subject to the EU General Data Protection Regulation (GDPR) and processed based on legitimate interests (for example, direct marketing).
GDPR also gives you the right to have your personal information erased (also known as to be forgotten) and restricted, and you can ask for portability of the information.
You can at any time to request any of the above. We will endeavour to fulfill your request within 28 days after we have verified your identity. Please note that some of your rights under GDPR are not absolute. For example, your right to erase your personal information does not override our legal obligation under the UK law to keep tax and accounting information like invoices for longer periods of time.
For the purposes of Data Protection Act (1998) and the EU General Data Protection Regulation (GDPR), the controller of your personal information is , , .
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